Answers to some of our most frequently asked questions!
If you can not find the answer to your question below, please contact us
What is Rockin' Green detergent suitable for?
Well, pretty much everything! Rockin' Green detergent is suitable for the whole family's laundry, including heavily soiled work clothes, tough kid stains, natural fibres, and modern cloth nappies. It also makes a great all purpose cleaner around the home; simply mix with a little water to form a paste, and the uses are endless.
Which Formula should I use?
Rockin' Green comes in 3 different formulas, so there is something for everyone
Liquid: This new formula is suitable for all water types!
Classic: This is the original formula, and is great for most NZ homes, with moderate to hard water.
Hard: This formula is designed for those with the most troubling hard water.
All Rockin' Green formulas are designed with the same great ingredients, and work for all water types. Most people do great with Classic Rock, and so when in doubt start off with that! All 3 formulas are suitable to for use with cloth nappies, and for general family washing. Still unsure? Contact us for more help.
How much detergent should I use?
When it comes to dosage, there are many variables that need to be considered, and it may take a little bit of trial and error to find the right dosage for your situation. Here are a few things you might need to adjust your dosage for:
* A very large or very small load
* Soft or Hard water
* Soil level
We recommend that you start with 1 tablespoon for a frontloader/HE machine, and 2 tablespoons for a toploader. *Many customers use more or less than this amount, so use this as a STARTING point for your washing routine.*
Pay close attention to the end result. If you notice excessive staining, smells, ammonia, or irritation, please adjust accordingly, until you get the desired result. Your final rinse should be bubble free and crystal clear. If you notice bubbes or cloudiness continue to rinse until you have a clean rinse cycle.
Is Rockin' Green detergent safe for my cloth nappies?
Absolutely! Rockin' Green detergent was designed to use on cloth nappies (something we LOVE here at Rockin' Green!!). You don't have to worry about repelling or buildup with Rockin' Green. And you only use a small amount with each load, so it rinses clean. Suitable for natural fibres including hemp, bamboo, cotton, and seriously amazing on microfibre. All formulas and scents are suitable for use on cloth nappies.
I have very sensitive skin, what product do you recommend?
Our Bare Naked Babies (unscented) Liquid, Classic & Hard Rock detergents are fantastic for sensitive skin.
My cloth nappies stink! Will Rockin' Green help?
Yes! You can do a mini-strip when you first start using Rockin' Green to get the jump on the funk.
1. Fill your washer with warm or hot water and 3 Tbsp of Rockin’ Green detergent, along with your nappies.
2. Let it soak for approximately 30-60 minutes. Then launder as usual. If you have a Frontloader machine, you may have to consult your manual but you can usually do a soak by pressing the start or pause button.
*Tip: Repeat this process anytime you need a good deep-cleaning. If your nappies have excessive buildup or residue, it may take a few soaks to get them in good condition.
You can also do a soak anytime that you feel your nappies need a good deep cleaning.
Keep using Rockin' Green to keep the stinkies at bay.
Do I need to do anything special if I am switching from another detergent?
If you are switching from a clean rinsing detergent, you may have little to no trouble switching to Rockin' Green. With some detergents, you may experience some problems as the built up soap is drawn to the surface of your nappies or clothing. Even laundry that appeared to be clean before switching, may suddenly become stinky the first few washes with Rockin' Green detergent. This is totally normal, and will improve with continued use. To speed up the process, try Rockin' a soak with 3 Tbs of Rockin' Green followed by several washes with nothing. Repeat the process until your nappies & laundry are fresh smelling again. (This will usually not occur with your general family laundry).
I just started using Rockin' Green and my nappies smell worse! What's up?
Sometimes, it takes a few washes to experience the full benefit of Rockin' Green detergent. With each wash, Rockin' Green will work to pull out the trapped in detergent, grime and minerals that are inside your nappies and inserts, which can temporarily cause stink issues or even repelling for some people. If you experience this problem, we would suggest you Rock a Soak, and then do several washes with no soap added to flush out all the gunk. Repeat the process until your nappies are clean smelling, and then continue to use Rockin' Green at the recommended dosage for day to day washings.
My cloth nappies smell like ammonia, what product should I use?
Funk Rock - our natural ammonia bouncer.
What ingredients are in Funk Rock?
Funk rock is a proprietary blend that has no enzymes, no phosphates, and no optical brighteners. Unlike other products on the market- it contains no soap and is designed to target ammonia (whether it's from nappies, pet accidents, or stinky BO) and eliminate it at the molecular level.
Will Rockin' Green detergent work on my Frontloader?
Absolutely! And because it's a non-foaming formula, you don't have to worry about using too much in your Frontloader washer. Just use 1 tbs per load* (See above for how much detergent to use)
What if my washer doesn't accept powdered detergents?
Most washers have an option for both liquid and powdered detergents. You simply pop the liquid dispenser part out of the drawer to make it powder ready. If you wish you can mix the detergent with a cup or so of water to create a liquid, and then pour that into your detergent drawer.
Is Rockin' Green phosphate free? SLS Free?
Yes, Rockin' Green is 100% phosphate free. It is SLS free, and also animal by-product free, never tested on animals.... biodegradable... and a bunch of other Mother Earth Rockin' Goodness!!
Can I become a Rockin' Green retailer?
Of Course! Just contact us here
Shipping
NZ non-rural addresses $6.00
NZ Rural Addresses $7.50
FREE SHIPPING on ALL orders over $70.00
New Zealand wide shipping is available. We ship all our orders via courier. Orders are generally shipped the day after payment is received, and will be delivered the next day for North Island non rural customers, and within 3 days for all other customers.
If you have placed an order, and not received it within 3-5 days, please do contact us so we can track your order for you.
International Orders
We are not able to ship internationally, unless you are in the Pacific Islands. Please contact us for more information.
Payment Options
We accept payments via direct bank deposit and Credit Card
All payments must be received before orders are shipped.
Returns
If for any reason you are not happy with your purchase, please contact us. Because of the consumable nature of our products, we are unable to provide refunds or exchanges unless the the product is grossly misrepresented.